Melissa Benua has worked in nearly every software development role—dev, test, DevOps, and program management—at companies big and small. She's created and run high-availability, high-quality services on products such as mParticle, PlayFab, Bing, Cortana, and Xbox One. Melissa discovered her love of massively-scaled systems while growing the Bing backend, where she honed the art of keeping highly-available complex systems up while undergoing massive code churn. Melissa isn’t afraid to mix traditional approaches with bold new ideas to make her products better, faster, and more reliable. She’s passionate not only about maximizing efficiency both in her product code and in her developer tools but also about sharing best practices among colleagues and the tech world at large.