When it comes to software quality, data and metrics are essential for making informed decisions. However, not all KPI metrics are created equal. In fact, many common KPI metrics can become myths that do more harm than good. In this tutorial, Lisette draws on her experience to debunk the QA KPI myths and share practical strategies for making KPI metrics great again. She will discuss how to determine the purpose of QA KPIs for your organization's needs and how to adapt KPI metrics to your organization's culture—exploring practical QA KPI metrics that bring value to everyone in the...
Lisette Zounon
Director of QA Engineering
FORT Robotics
Lisette Zounon is a passionate quality engineering leader with over 17 years of experience helping people and companies improve the quality of their applications, with solid tools, a simple process, and a smart team. She strongly believes that industry best practices including implementing agile methodologies and DevOps practices are invaluable. Lisette was responsible for leading and managing high-performing quality-testing teams throughout all phases of the software development testing cycle; ensuring that all information systems, products, and services meet or exceed organization and industry quality standards as well as end-users' requirements. This includes establishing and maintaining the QA strategy, processes, platforms, and resources needed to deliver 24x7 operationally critical solutions for many of the world's largest companies.