Today’s software relies on a collection of cloud services, shared platforms, and third‑party tools, many of which your teams don’t own, control, or even fully understand. Yet when something goes wrong, customers don’t blame the cloud provider or the external API. They blame your product. That puts testers in a tough spot: how do you ensure quality when key parts of the system are unpredictable, unavailable, or outside your team’s reach? This session explores how to build confidence in features that depend on other teams and the ever‑changing cloud. The session will look at practical ways...
Jennifer dos Santos
Director of Quality Engineer
Imprivata
Jennifer dos Santos is the Director of Quality Engineering at Imprivata, a leading provider of digital identity and access management solutions for the healthcare industry. With more than 20 years of experience across every facet of quality engineering, including test automation, cloud testing, AI‑assisted test design, API validation, and enterprise‑scale test management, Jennifer has built a career helping teams deliver reliable and secure software in some of the most complex environments. At Imprivata, she leads the transformation of QA practices across distributed systems, cloud‑dependent architectures, and mission‑critical healthcare workflows. The work spans modernizing legacy processes, introducing AI‑driven testing strategies, strengthening release readiness, and creating unified workflows across Jira, PractiTest, and CI/CD pipelines. Known for collaborating with engineering, product, and platform teams, Jennifer brings a practical perspective to testing features that rely on services and systems outside teams’ direct control.