The How and When of Communication
Ever struggled to communicate test progress or persuade a stakeholder on the quality improvement initiative you have? Do you struggle getting developers to appreciate the need to build testing into the lifecycle? If the answer to any of these questions is yes, then this session is for you. Julie Gardiner shares key ingredients for getting your message across more effectively. She shares a communication model she has used for nearly 20 years in her career to get her message across and, more recently, how the science of timing can play a major part of how communication is received. Through exercises, you will understand your communication style and that of others, as well as other factors influencing communication, such as the recipients’ skills model, energy level, and their chronotype. Finally, Julie will share a number of monitoring techniques that could be used to show test progress. If you want to explore the more intricate elements of communication (the how, what, and when), then this tutorial is for you!