STARWEST 2024 Tutorial: The How and When of Communication


Monday, September 23, 2024 - 8:30am to 12:00pm

The How and When of Communication

Ever struggled to communicate test progress or persuade a stakeholder on the quality improvement initiative you have? Do you struggle getting developers to appreciate the need to build testing into the lifecycle? If the answer to any of these questions is yes, then this session is for you. Julie Gardiner shares key ingredients for getting your message across more effectively. She shares a communication model she has used for nearly 20 years in her career to get her message across and, more recently, how the science of timing can play a major part of how communication is received. Through exercises, you will understand your communication style and that of others, as well as other factors influencing communication, such as the recipients’ skills model, energy level, and their chronotype. Finally, Julie will share a number of monitoring techniques that could be used to show test progress. If you want to explore the more intricate elements of communication (the how, what, and when), then this tutorial is for you!

EPAM Systems

Julie Gardiner works as a Principal Consultant at EPAM Systems, providing consultancy, delivery, and advice in all aspects of testing, management, and agile/DevOps. She is a certified Scrum Master and agile coach, who has over 25 years of experience, including time as a Developer, DBA, Project Manager, Head of Operations Management, and Head of R&D. She has held positions of Test Analyst, Test Team Leader, Test Consultant, and Test Manager, Head of Test and Agile roles in the public sector and in financial, broadcasting, insurance, utilities, retail, web, and telecom industries using both traditional and agile methodologies. Before joining EPAM, Julie’s previous roles included Director of Consulting (Digital Engineering and TQA) for Hitachi Consulting, Head of Test and Implementation at a UK Bank, and Director of Product Management for CA Technologies. An enthusiastic and passionate speaker, Julie has presented worldwide as a keynote, tutorial, or track speaker and has won Best Speaker awards at many testing and agile events.