STARWEST 2019 Tutorial: Get Your Message Across: Communications Skills for Testers

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Monday, September 30, 2019 - 1:00pm to 4:30pm

Get Your Message Across: Communications Skills for Testers

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Communication is at the heart of our profession. If we can’t convey our concerns in ways that connect with key members of the project team, our contribution is likely to be ignored—no matter how advanced our testing capabilities are. Because we act in an advisory capacity rather than being in command, our power to exert influence is almost entirely based on our communication skills. Join Julie Gardiner as she draws on techniques from psychology and marketing to help you get your message across. With people suffering information overload and deluged with emails, it is more important than ever to craft succinct and effective messages, using a range of communication modalities. Key themes include: non-verbal communication, presentation skills, persuasive writing, influencing skills, graphic communication, and communicating in teams and meetings. Delegates will use a range of hands-on exercises to practice the concepts being discussed.

 
Julie_Gardiner
Independent Consultant

Julie has more than twenty years' experience in the IT industry, including time spent as a developer, database analyst, project and program manager, test analyst, test team leader, test consultant, and test manager. She is now director of consulting at Hitachi Consulting, providing consultancy and training in all aspects of agile and testing, specializing in risk, agile testing, test management, and people and transitioning issues. She is also a certified ScrumMaster and agile coach. An enthusiastic and motivated presenter, Julie is a regular speaker at agile and testing events and has won best presentation designations at STAREAST, EuroSTAR, STARWEST, ADPEast, STANZ, ANZTB, Innovative Test Management Conferences, and Czech Test.