What Can ChatGPT Do for Your Testing Organization?
ChatGPT can assist a testing organization by automating repetitive and mundane tasks, such as answering FAQs, generating test cases, and providing relevant information on testing processes. Additionally, it can provide quick and accurate responses to inquiries, freeing up time for human testers to focus on more complex tasks. ChatGPT can also be integrated into an organization's testing tools to improve efficiency and reduce errors in testing processes. How? Through test case generation, ChatGPT can be used to generate test cases automatically by analyzing the language patterns and requirements of an application. Also by quality assurance, ChatGPT can be used to evaluate the overall quality of an organization's customer service, support, and engagement by analyzing the conversations between customers and the organization's support agents, etc.
Tonya Jackson has been in the QA space for over 17 years. She consistently focuses on remaining at the forefront of rapidly evolving technology, which allows her to drive enterprise-wide innovation and maintain a competitive advantage. Her passion is 'true' AI testing and emerging technologies such as ChatGPT. Currently, she is the QA Manager for over 20 resources at a well-known insurance company. She is responsible for creating and implementing the testing strategy for her value stream, managing and training a team of testers, ensuring that the testing process is aligned with the organization's goals and objectives, and analyzing test results to identify areas for improvement.