STARWEST 2018 Concurrent Session : What Aircrews Can Teach Testing Teams

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Thursday, October 4, 2018 - 9:45am to 10:45am

What Aircrews Can Teach Testing Teams

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United Flight 232 should have crashed with all 296 lives lost. Asiana Flight 214 should not have crashed at all. But the reality is very different. Peter Varhol and Gerie Owen explain that the critical difference between the two flights was the interactions of their respective aircrews. United Flight 232 divided up responsibilities and worked as a team, using Aircrew Resource Management (ARM) to guide how the crew behaved during the flight, and especially in a crisis. Asiana Flight 214 deferred to the captain, neither communicating nor questioning his decisions in crisis. ARM helps cockpit crew members work together to best utilize the whole team’s skills to make flights safe. Using ARM principles, a testing team can bring their project safely home. The leader of a team is the final authority, but leaders must acknowledge team members’ knowledge and experience. This can make the difference between success and failure. Join Peter and Gerie to learn how you can apply aircrew practices to your team’s delivery of high quality applications through complementary expertise, collaboration, and decision-making. You’ll learn how blind deference to authority and automation can be detrimental to a testing team, and how to use everyone’s skills to achieve success.

Peter_Varhol
Kanda Software

Peter Varhol is a well-known writer and speaker on software and technology topics, having authored dozens of articles and spoken at a number of industry conferences and webcasts. He has advanced degrees in computer science, applied mathematics, and psychology. His past roles include technology journalist, software product manager, software developer, and university professor.

Gerie_Owen
QualiTest Group, Inc.

Gerie Owen is Vice President, Knowledge and Innovation-US at QualiTest Group, Inc. She is a Certified Scrum Master, Conference Presenter and Author on technology and testing topics. She enjoys mentoring new QA Leads and brings a cohesive team approach to testing. Gerie is the author of many articles on technology and is currently developing a curriculum for DevOps training. She can be reached through her website, www.gerieowen.com. Visit her blog Testing in the Trenches and follow her on Twitter or LinkedIn.