User Experience Testing—with the Pilots at 18,000 Feet
All testers have users with unique needs. Are these needs included in your requirements? Lisa denDekker-Redemann says that was not always the case at UPS. Were we testing like we should the mobile systems that crewmembers use? Sometimes to get it right, we have to go out into the wild—or in our case, out into the wild blue yonder. To get the whole story (and awesome test coverage), we boarded an aircraft to design scripts and test live 18,000 feet in the air. We found real conditions our users face that didn’t make the user stories and test conditions. Lisa shares why she went into the wild—building relationships with real users, the importance of environment factors, and how it all makes for better testing. What are some items that may be missing from your test coverage? Join Lisa to find out why they got into the cockpit—and more importantly, what they got out of it.