STARWEST 2019 Concurrent Session : Mission Impossible: Delivering a Quality Streaming Experience at Scale


Wednesday, October 2, 2019 - 11:30am to 12:30pm

Mission Impossible: Delivering a Quality Streaming Experience at Scale

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Television consumption has dramatically changed in recent years as more and more consumers look for on-demand viewing options that are constantly at their fingertips. This has opened up a world of opportunity with over-the-top (OTT) platforms, but delivering a quality streaming experience at scale has proven highly difficult, even for Foxtel, the largest cable network provider in Australia. With customers spanning the entire country, Foxtel had a major challenge on their hands in securing adequate test coverage for its Foxtel GO and Foxtel Now OTT apps. Between numerous operating systems, devices, and available networks, testing these apps at scale seemed near impossible. However, no mission is impossible with the right support. With the help of vetted professionals testing in the wild throughout every Australian market, Foxtel was able to seamlessly extend their test coverage and ensure quality streaming wherever consumers need it. This session will give you the keys to delivering quality software at scale and how to leverage the end user to optimize the user experience.


With nearly 20 years of QA and Quality Management experience, Vicky Brown has been hands-on with nearly every QA role along her professional journey. Currently the Director of Quality Management at Foxtel, Vicky is central to Foxtel's digital transformation and has been instrumental in the delivery of its streaming quality for both the Foxtel GO and Foxtel Now over-the-top streaming services to consumers all over Australian. Her customer-first mentality is central to her QA process and has given Foxtel a leg up in the user experience delivery.