STARWEST 2019 Concurrent Session : Driving Quality with the "Yes, If ..." Mentality


Thursday, October 3, 2019 - 1:30pm to 2:30pm

Driving Quality with the "Yes, If ..." Mentality

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It can be easy to feel like the villain when you work in testing and QA. After all, part of the job is to point out when things are broken, people have made mistakes, timelines aren't realistic, or a plan just can't work. But if your team feels like you're a frequent naysayer, trust can and will erode, and quality suffers because of it. If you find yourself constantly saying, "No, because ..." and being the baddie, it's time to reframe how you approach your team's ideas and development processes. Join Jane Jeffers as she talks about the power of instead saying, "Yes, if ..." and what this can do for teams. She will share examples of the successful application of this style of thinking and communication, from getting teams to clean up (and prevent!) technical debt to changing their overall approach to developing products on quality-oriented timelines. Learn how to use the "Yes, if ..." mentality to drive quality, and transition from being the doubting adversary to the encouraging hero.

Riot Games

A QA architect on League of Legends at Riot Games, Jane Jeffers has more than nine years in the games industry. Before moving into the MOBA (Multiplayer Online Battle Arena) space, she worked on multi-platform AAA RTS titles such as The Lord of the Rings: The Battle for Middle-Earth II and Command & Conquer 3. As a content specialist on League of Legends, Jane built much of the QA process around features that allow players to personalize their experience, fusing her previous black box testing background with a qualitative approach in the agile arena.