STARWEST 2020 Concurrent Session : Creating A Mob: A New Tester’s Journey to Getting People Together To Test


Thursday, October 8, 2020 - 11:30am to 12:30pm

Creating A Mob: A New Tester’s Journey to Getting People Together To Test

As someone new to the QA and the testing community, within my organization, I was experiencing difficulties testing stemming from communication issues across teams. It felt like I was often the middle-man in a game of telephone between stakeholders, often making it difficult to efficiently manage how we test new features and products. To help address this issue, I incorporated mob testing into our testing culture. I will focus on what I have found to be the benefits of mob testing (such as improved communication and relationships among teams & spreading product knowledge), helpful hints for making sure the sessions go well (such as being prepared ahead of times & following up and using temporary Slack channels as a tool), and my journey of how as a new tester I helped my organization leverage mob testing to overcome communication difficulties and improve the speed and impact of our testing efforts.


Ben Oconis comes from a customer support background where he spent 15 years managing customers, dealing with angry people, and helping make their day to day experience better. As a new tester—and the first within his organization—he takes that background and previous experience and tries to apply it to find innovative ways to help improve quality across his organization. He’s had some great successes and failures and hopes to share those with the testing community.